Privacy Policy
Table of contents
Introduction & Scope
Welcome to Aperion Health. We are a healthcare spend optimization company providing value-based navigation and personalized support to help members make informed healthcare decisions while reducing costs.
This Privacy Policy describes how Aperion Health collects, uses, maintains, and discloses information collected from users of our website, mobile applications, and services.
For members using healthcare navigation services, a separate HIPAA Notice of Privacy Practices is available at /privacy/hipaa-notice.
This policy applies to:
Website visitors browsing aperion.health
Portal members using healthcare navigation services
Employers and plan sponsors partnering with Aperion Health
Individuals contacting us or participating in wellness programs
Information We Collect
We collect information needed to provide, improve, and secure our healthcare services.
Protected Health Information (PHI):
Health assessments, risk evaluations, and wellness program participation
Medical history, diagnoses, treatments, and medications
Insurance, claims, eligibility, and benefit information
Care navigation interactions and support activity
Personal and account information:
Name, email, phone number, and address
Demographics and employer/group affiliation
Account credentials and communication preferences
Technical and usage information:
Device, browser, and IP information
Usage analytics, pages visited, and session data
Cookies and similar technologies
System diagnostics and security logs
How We Use Your Information
We use your information to deliver healthcare navigation, member support, and wellness services.
Primary service uses:
Healthcare navigation and personalized recommendations
Care coordination and provider guidance
Member communication, service updates, and support
Program analytics and quality improvement
HIPAA-permitted uses of PHI:
Treatment activities
Payment and claims-related processing
Healthcare operations such as quality review and care programs
Compliance and protection:
Meeting legal and regulatory obligations
Preventing fraud, abuse, and security threats
Responding to valid legal or governmental requests
How We Share Your Information
Important: We never sell PHI. Sharing occurs only for lawful, permitted purposes.
We do not sell Protected Health Information. Information is shared only as permitted by law and this policy.
Sharing scenarios:
With your authorization for specific purposes
For treatment, payment, and healthcare operations
With business associates under contractual protections
As required by law, public health, oversight, or legal process
Employer and plan sponsor protections:
Employers receive aggregate or de-identified reporting
Individual PHI is not shared with employers without authorization or explicit legal allowance
Data Security
Aperion Health uses administrative, technical, and physical safeguards to protect your information.
Encryption in transit and at rest
Access controls and role-based permissions
Security monitoring and periodic assessments
Employee privacy and HIPAA training
Business Associate Agreements with vendors handling PHI
Retention:
PHI is retained according to HIPAA and applicable legal requirements
Data is securely deleted when no longer required
Your Privacy Rights
Members may have rights to access, amend, restrict, and request accounting of certain disclosures of PHI.
Key rights include:
Access and obtain copies of information
Request amendment of inaccurate information
Request restrictions and confidential communications
Request data portability and deletion where legally permitted
Contact to exercise rights:
Aperion Health Privacy Officer
Phone: (612) 208-7537
Email: info@aperion.health
Cookies & Tracking Technologies
We use cookies and similar technologies for core functionality, analytics, and service improvement.
Analytics data does not include Protected Health Information from secure member workflows.
Essential cookies for platform functionality and security
Analytics cookies for website performance and usage trends
Preference cookies for user experience improvements
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.
Third-Party Links
Our services may link to third-party sites not controlled by Aperion Health. Review their policies before sharing personal information.
Policy Changes
This policy may be updated to reflect operational, legal, or regulatory changes.
Material updates will be posted with a revised date and may also be communicated through member channels.
Contact Information
Questions or requests about this Privacy Policy can be directed to the Aperion Health Privacy Officer.
Minneapolis, Minnesota
Phone: (612) 208-7537
Email: info@aperion.health
Member Portal: portal.aperion.health/login